Do You Own an E-Commerce Website? Here’s 4 Reasons You Should Use Chatbots

by Niveditha Jain on Nov 24, 2021 SEO 10 Views


Whether you are running an e-commerce store or a simple website for movie reviews, user experience is absolutely important. Good user experience minimises your bounce rate, increases the session duration, and eventually improves your SEO ranking. E-commerce websites, in particular, are constantly prone to high bounce rates, and one of the best ways to bring down the same is with the integration of chatbots in web design in Walnut Creek. There are several other benefits that AI chatbots offer to businesses. Here they are described below:

Answer a Large Number of Customer Queries:

In order to attend to the requirements of thousands of customers at the same time, it is necessary for you to train and monitor several employees. This is both expensive and time consuming. On the other hand, good chatbots have the ability to respond to a large volume of requests from several customers, so that everybody gets a delightful experience at all times. No customer is left out, and their queries/concerns are addressed in a prompt fashion, even without hiring more employees.

24/7 Customer Service:

One of the biggest challenges of a growing e-commerce business is the inability to deal with customers round the clock. Ecommerce businesses receive traffic from people all over the world, and this is where chatbots can be really helpful in delivering 24/7 customer service.

Being readily available for your customers, every single time, will definitely make a good impression. They will be happy about your service and eventually develop trust in your brand. Chatbots have a wealth of information about your business, so it can answer a wide array of questions your customers may have about your products or services.

Improve Your SEO:

According to an SEO expert in San Francisco, AI chatbots will improve the ranking of your E-commerce website. This is also one of the reasons why many businesses are adopting chatbots in the recent times. But make sure that the chatbot delivers a satisfactory experience to your visitors. By offering timely customer support in a user-friendly manner, chatbots motivate customers to leave good feedback about your business. By interacting with your customers a little longer, chatbots help reduce the bounce rate and increase the session duration of your website at the same time, both of which results in better ranking on SERPs.

Increase Conversions:

While running an E-commerce business, it is important to understand the requirements of your customers. This is imperative to deliver a personalised shopping experience for everyone. Chatbots can gather data from your visitors while interacting with them, and this information allows you to understand a customer better. Moving forward, you’d be able to offer a unique experience that aligns with the tastes and preferences of the said customer. Advertising agencies in San Francisco place online ads, which direct users to chatbots. This will improve the sales and revenue for your business in the long term.

Now that you understand how beneficial chatbots are for your E-commerce website, contact an SEO expert in San Francisco to get more assistance on the same.

The author is a skilled SEO expert in San Francisco who has more than four years of experience in the digital marketing field. In this article, he explains some of the biggest benefits of integrating chatbots in an E-commerce website. To know more, visit

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