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Establishing a solid communication channel is imperative for small businesses. Nowadays, most businesses are moving to cloud-based communication solutions, and on-site telephony infrastructure is becoming irrelevant. The traditional telephone system for small businesses comes with drawbacks such as higher setup and maintenance costs, the need for IT support and more. So, switching to a cloud based business phone system is a wise idea. Here we’ve discussed a few reasons why businesses should invest in a cloud-based phone system. You Don’t Have to Buy or Maintain any Equipment Did you know the companies that choose a cloud based business phone system don’t have to buy or maintain any equipment? This saves small businesses hundreds to thousands of dollars. If you are choosing cloud based phone system for small business, you don’t have to deal with unexpected repair or maintenance costs when equipment fails. Moreover, you do not need an IT person to ... Continue reading →

A simple question first. How do you handle your business IT support? Do your IT team rushes to you when there is an IT issue or attend to the issue via phone? If they are listening and fixing the problem via phone, have you taken any measures to automate the process? A ticketing system IT helps you in effectively automating your IT support. So, what exactly is an IT ticketing system? An effective ticketing system collects the support queries from multiple channels. It also stores HR, legal, and financial queries. The IT ticket management software tracks the communication between the person who issues the request and the one who provides the solution. Reasons Why Your Business Needs IT Ticketing System Businesses need IT ticketing software to effectively manage their IT request and resolve them. When you use IT ticketing software, you will enjoy the following benefits. Improve Your Team’s Performance A team that works together performs well. When you use an IT ... Continue reading →

With developments in technology over the years and the shift towards remote or hybrid work culture, the popularity of cloud based phone systems has risen in the recent times. A number of businesses have been opting for this flexible and reliable communication solution in an attempt to increase productivity and improve savings. If you’d like to learn more about the cloud business phone system, here are four common questions answered below: What is a cloud based phone system? A cloud based phone system depends on your internet connection in order to make or receive phone calls. As opposed to the traditional phone system, you don't have to setup a dedicated infrastructure to handle the communication process. The phone system and the hardware components are owned and maintained by a third party service provider. Being based on cloud technology, you get to communicate from any location. The lower initial costs and minimal maintenance fees makes it the cloud based phone ... Continue reading →

Do you own a small business? Then you know how difficult it is to create a strong professional image among your customers. From the right interior space to eye-popping signages, even the minute details have a significant impact on how your business looks in the eyes of the customers. Your phone business system is no exception! But, having a traditional phone system to manage your business operations is expensive and complicated. Switching to a cloud business phone system helps you save more money and streamline business operations. Unlike a traditional phone system, a cloud based phone system comes with powerful features such as call routing, call recording, missed call alerts, speed dialling, call analytics, voicemail notifications, multi-way conferencing, auto attending, and more that saves you more time and money. Here we’ve listed a few businesses that could benefit from a cloud-based phone system. Businesses that Deal with International Clients Are you ... Continue reading →

Remember that time when your mobile phone was just that, a phone? Nowadays, in many countries the vast majority of the population use smartphones that do so much more than just making phone calls. From sending text messages, browsing the internet, watch tv and even act as your credit card or your wallet. Perhaps, or even likely, you’re reading this blog on a smartphone right now. Similarly, technology has also changed the way businesses use office phones. Introducing the online PBX phone system - an advanced communication platform that can do phone calls but also much more. Here's how this system can enhance your business productivity: Simplify Communications: With workers being increasingly mobile or having to work from their homes, companies have been depending on staff using their personal phones for work, and the office phone was no longer ‘manned’. Using an online or cloud based platform solves these issues. An app turns the smartphone into an ... Continue reading →

The need for bridging business communication gaps has never been more apparent. But how many of us would be willing to go that extra mile and switch to a more technologically capable platform, such as cloud telephony? The primary reason why people are reluctant is that there are lots of myths surrounding every new technology. Cloud business phone is, without a doubt, one such tech that is subject to many misconceptions. Here are some popular ones debunked for you. Myth 1: Cloud Phone Systems are Expensive An advanced Cloud PBX software is considerably less expensive than traditional PBX systems. They don't require any extra space, which solves the infrastructure problem. Cloud telephony providers generally take care of system upgrades, leaving businesses to focus on their operations and lowering maintenance expenses. Because everything is on the Cloud, cloud-based business phone systems do not include installation or local set up costs. Myth 2: There's a High Risk of ... Continue reading →

Implementing online customer service software provides advantages for teams of any size. Whether for a business or for a project, an automated platform can make a workstation optimal in carrying out and receiving inquiries. There will be a need to change a team system or model as the demand for services grows over time. Many companies have turned to cloud technologies to prepare for these potential changes and advance their work processes to improve staff productivity and workplace efficiency. This article lists five advantages for teams to consider before installing customer service ticketing software to collect and store information across a team. 1. Accessibility The prime feature of installing cloud customer service software is round-the-clock accessibility. This feature is ideal for businesses or teams that carry work outside of standard business hours. Regardless of the location, managing contacts can be done anywhere as long as there is an internet connection. 2. ... Continue reading →

A cloud based phone system for small business plays an important role in establishing and improving workplace communication and collaboration. The benefits of implementing a cloud hosted PBX phone platform for business operations vary from one company to another. Its benefits are widely seen today, especially now that the covid-19 pandemic has resulted in lots of businesses transitioning to a work-from-home setup. The pandemic has opened up excellent opportunities for businesses to migrate from hardware-based phone systems to cloud based business phone system or what we also call virtual PBX (Private Branch Exchange). Here are several reasons why cloud based phone system for small business can be vital to remote workplaces. 1. Cloud hosted PBX can let your teams communicate and connect virtually, leading to the business operating cost-effectively. Moving to the cloud eliminates the need to purchase, install, and maintain all the hardware required for an ... Continue reading →

A cloud based business phone system is advantageous for small businesses because unlike conventional phones, a cloud hosted pbx does not rely on dedicated copper wires and other older infrastructure, but allows you to make telephone calls via your existing internet connection. Telecommunication firms are actively discontinuing and no longer upgrading traditional landlines, and these firms are no longer the monopolists on the telecom market since most markets allowed competitors to enter. Simultaneously computers became more are more economical to run, got bigger capacity with every new generation, were more powerful and the high penetration grade of internet connections in the country, created a whole new industry of alternative, competing telecom or VoIP providers. With major advances in functionality, reliability, flexibility and quality, more and more small businesses are switching to VoIP. To understand better, let’s take a closer look at the benefits of a cloud based ... Continue reading →

In today’s modern businesses, answering potential buyers or customers is one key that has a big impact on business. This allows for the buyers or customers to build confidence in buying your products. Once the trust is established, then these people will be repeat customers. Having repeat customers builds your reputation as a good seller. Word of mouth is more powerful than any advertising campaign, so as a business owner, this should be one of your goals. Everything is connected to the internet. Most of the information is stored in what we call the “cloud”. Even phone calls are now connected to the internet though there are still some businesses that rely on the traditional wired or location-bound phones, most of them have started to migrate their system to cloud-based phone applications. As you go on and do some research on the Internet, you will get tons of results about the best cloud based phone system for small business. How Does This System Work? Most ... Continue reading →

The level of competition continuously grows year after year. Being equipped with the right tools can easily make the difference between failure and success. Small businesses usually need to get organised as they grow and becoming more successful, because the volume of their business makes ‘the old ways’ ineffective. Some of the common aspects which every business should improve and make sure that the right structures, processes and procedures are in place, include user request monitoring, customer communications in general and other customer support related issues. In order to have a better picture, let’s take a closer look at the key benefits that an online customer service software can bring to small businesses. 1.User friendly Customer service ticketing software is perfect for small businesses because it is very easy and convenient to use. Agents can use a customer support app to chat with customers, answer their calls and reply to their emails from a ... Continue reading →

In today’s modern consumer environment, most people are shopping and gathering information online. They’ll send you queries or simply place the order in your online shop, and expect the item to be delivered. However, given the fast growth of the online selling channel, sellers, mostly small businesses, are sometimes taken by surprise and have trouble with managing their customers efficiently. This may lead to frustrated customers writing negative reviews, which could be detrimental to the further growth of your online business. It needs to be avoided and is a big no-no to any business. A ticketing system is nowadays a popular tool as it will make your operation and customer contacts more efficient and can help you increase sales. Aside from having excellent customer service, using a tool such as an advanced and all-in-one ticketing system IT would be more effective. This tool allows more seamless transactions and communication between customers and your company. ... Continue reading →

In recent years, more and more businesses are making the switch to cloud private branch exchange (PBX) systems. They have been the top choice especially for small businesses as it gives them a dependable telephone system packed with useful tools and features. Just imagine enjoying all these important benefits but without the need to install and maintain any equipment. Let’s take a closer look at how such a cloud based phone system for small business can eventually lead to success by providing greater flexibility. More features mean more flexibility Nowadays, working environments have become nontraditional. This significant change has resulted in the need for businesses to be more flexible than ever. The capacity to be reachable anytime and anywhere has become the top priority for more and more businesses. A cloud hosted PBX system is never short of advantages especially in terms of flexibility and features. As long as there is a stable Internet connectivity, ... Continue reading →

There is no denying that cloud based phone systems are the future of business. Unlike conventional telephone systems, a cloud phone system is the best option because it costs less and is highly reliable. More importantly, it gives your business a much needed flexibility to operate more efficiently. With all these benefits, it is quite interesting to take a closer look at how an online pbx phone system basically works in order to do wonders for your business. How does it work? When using a cloud phone system, the voice in calls is basically broken up into smaller digital packets. These will then be delivered over the Internet as data to the call’s recipient. In order to route the call, a cloud pbx phone system is to complete the process. As long as an Internet connection is available, you will be able to access a cloud phone system. Different methods to access a cloud-hosted phone system Dedicated VoIP phone It looks like a conventional (analog) phone. Instead ... Continue reading →

As more and more companies start to offer Internet-based services and become more digitalised, cloud based telephone systems are gaining traction in the world of business. A cloud business phone is associated with numerous benefits ranging from reliability to lower costs. But before you make the switch to this technology, let’s talk about the different aspects to consider to determine if cloud phones are best for your business. Advantages of a cloud hosted pbx system The lower cost is undeniably the most important advantage of choosing a cloud pbx system for any business. Because the Internet is used to make calls, your business pays significantly less for its phone service and regular call charges are lower or sometimes bundles in your contract. Using a conventional phone line is more costly because you will be needing multiple lines and there’s cases where you have to pay extra for voicemail, call transferring and other additional features. Using a ... Continue reading →

Success is very much achievable, especially if you know what to do and what to focus on. For example, businesses need to continuously search for means to keep their clients satisfied. One of the easiest ways for a business to achieve this is to provide relevant tools to its customer service department. By doing so, its employees can provide precise, useful and timely responses to customers. In order to support customers’ requests, businesses can collect, organise, report and respond with the help of a good online customer service software. Here is a quick take on its benefits including how it can make things so much better for customer service representatives. Better customer service A cloud customer service software makes use of organisational features, automations as well as tool integrations to coordinate and structure flows between teams. This can translate to better customer service since information is now easily shared and hence, more customer service ... Continue reading →

Maintaining profits is one of the most important goals of any business. In order for this to happen, they need to make customers the focal point of their operations. Simply acknowledging the need to improve customer support is not enough to keep their clients happy. A business should be able to enforce the right measures in order to keep their customers completely satisfied. Having a reliable ticketing system IT is one of the surest ways to make this happen. Here are the ways on how such a system can greatly benefit businesses including their customers and agents. Business operations can be more effective and efficient When every interaction with customers is registered by an IT ticket management software it can help supervisors to closely keep track of the business operations using real time dashboards and detailed reports. They can use the real-time information to deliver useful decisions when allocating the resources and deploy resources more effectively. ... Continue reading →

Owners have many good reasons why they should choose a cloud phone system for their businesses. It can operate with greater security and help streamline communications for their business. But what functions and tools should you look for if you want to get the best and most competent cloud based phone for your business? In order to understand better what it really is like to have one, here is a quick take on some of the most essential features of a reliable cloud business phone. Voicemails A basic feature in almost every cloud phone system package, voicemails enable you to get messages whenever there is a missed phone call. There is also an advanced voicemail feature, wherein a VoIP app can be used to allow to conveniently manage and listen to voicemails, for instance simply from a webpage. This is a great feature because you will be alerted of new voicemail messages, and unlike what we’re used to with our mobile phones, you can download, listen to or forward such messages ... Continue reading →

Despite the presence of many different methods of communication, an advanced phone system is still the heart and soul of many business operations. Businesses such as restaurants, dental clinics and retail shops still need a central phone to receive and make calls to clients and customers. Good thing, business phone systems have made significant strides over the last decade or so. Nowadays, we no longer need expensive equipment and hardware which consume a lot of space. An online pbx phone system is the perfect partner for any business. Powered by artificial intelligence, this technology can make phone calls while increasing and speeding up communication flow. This system can sustain the employees’ mobility while building up relations between team members and customers. Here is a quick look at the main advantages of adopting such an advanced telephone system. Softphones Softphones (software phones) are important and practical these days. Given the current business ... Continue reading →

Businesses are doing their best to maintain their profits. In order to do this, they have to put customers at the heart of their operations. It is not enough to simply acknowledge the need for a better support for customers to keep them satisfied. Businesses need to implement appropriate measures in order to achieve total customer satisfaction. One sure way of doing this is for a business to have a dependable ticketing system IT. Let’s find out how this system can really help businesses, agents and their customers. Satisfied Customers Using an IT ticket management software, the resolution of tickets can become faster. It is natural for customers not to be concerned about anything that is happening in the business. All they usually care about is to get their issues resolved. With this kind of system on hand, a repository of answers will be readily available to agents and they can answer customer questions right away. It is quite normal for customers to demand updates on ... Continue reading →