Arlo cameras are mainly used for security purpose. Arlo cameras comes with different features and make you able to manage them. You can access Arlo cameras from anywhere with the help of your phone/computer. Download Arlo application from online store of your phone/computer.
Offline issue cause due to technical errors like low connectivity and base station errors etc. Arlo offline issue cause trouble in recording videos and managing camera. This article will lead you to troubleshoot offline issue.
Follow the steps listed below to resolve offline issue.
* Unplug Arlo camera, remove battery and then reinsert it, notice the LED light behaviour. Make sure the battery you’re using must be fully charged.
* If the LED blinks amber, it means battery is critically low.
* Make sure you’ll have strong internet connectivity.
* If you don’t know whether your battery is low or dead, logout from Arlo application and login again.
* If above steps doesn’t help you then try to setup cameras and base station again. Now watch LED behaviour after starting up camera.
* If LED starts blinking continue, that means your camera is connected to cloud. Try to re-login from Arlo application and check whether your camera is offline of online. If they still appear offline, contact to customer support.
* If blue and pink LED appears, it means it’s connected to system and cloud too. Re-login into Arlo application and check the status of camera.
* If LED is not blinking and it’s solid blue, try to setup camera again. Contact to customer support for help.
* Continue amber blinkage of LED let you to know that camera is connected to network but not with cloud. If you have this issue contact to technical support.
* If LED starts blinking amber and blue, that means your system obtaining firmware update. Avoid turning off your Arlo system.
If your Arlo system still offline, contact to customer support for help.
How to troubleshoot Arlo Base Station Offline issue?
Arlo cameras allow you to record videos and review them when you get time. Arlo cameras designed for security purpose. Before accessing Arlo cameras you need to set up them first. After setting up these cameras you can watch live video streaming and also you can review previously store videos.
Base station plays important role in Arlo system. Increase in battery life of camera, better video quality and also provide dashboard to manage cameras. Base station cause issue sometimes like it goes offline. Offline issue cause disturbance is video or it will stop recording videos.
Before proceeding for troubleshooting notice LED behaviour of light in front of base station to determine whether system is on or not. Newly designed base station has one LED whether previous design had three or five LED.
Follow steps below to troubleshoot base station.
* Check connectivity with Ethernet cable. Make sure you’re using Ethernet cable which comes with base station.
* Power source and adaptor shall be checked. Make sure to plug adaptor into outlet securely.
* Connect your device to a strong internet connection or connect with other device which is directly in contact with router. Internet connection must be that strong so you can browse Arlo login from your device.
* Check power cycle of your base station. Make sure it will be good.
* If your base station is suddenly disconnected from internet then check router settings and try again.
* Check whether your firmware or software if they requires an update.
* Perform a factory reset setting.
After above steps if you still having this issue, contact to customer support helpline.
Article source: https://article-realm.com/article/Arts-Entertainment/Music/9363-How-to-troubleshoot-Arlo-offline.html
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