Customer Self-Service Portal to Maximize your Business ROI

What are the advantages of using a customer self-service portal?

1.Self-Update of Customer Information: Customers can view and promptly update their company address and contact information, to keep the data in the system up to date at all times.

2.Financial Overview: Customers have the ability to see all historical documents, balances, due dates, payments received, and amount due.

3.Online Ordering & Tracking: With Averiware Distribution Management applications, your business partners can use the Self-Service Portal to browse inventory and place orders on-line 24 hours a day, 7 days a week. The customer tracks the status of the order, shipments, and view the invoice.

4.Up-to-date Pricing & Inventory Details: Inventory and pricing is always up to date because it is connected to the same database as your Averiware Distribution Management applications.

5.Quick Response & satisfied customers: Readily respond to customer requests at any point of the customer lifecycle. Create multiple quotes for a single opportunity. Once the customer accepts an offer, a sales order and invoice can be created based on the quote.

6.Document Sharing: Averiware Self-Service Portal offers a secure location to share important content with customers, such as marketing and technical documents — all without the need to build a separate webpage.

Why choose Averiware customer self-service portal?

Averiware has helped many organizations of all sizes and industries to improve their sales and marketing efforts with fully integrated customer management software. When you choose Averiware, you get the following benefits & support service,

1. Give access to your Customers: By Averiware Self-Service Portal, your customers can access their account information, create and manage support cases, and create and track online orders — all without picking up the phone or sending an email.

2. Get a Clear Vision of Your Business: Gain a complete view of your business with integrated financials, marketing, sales, and service.

3. Greater Approach to Sales & Service: With unlimited user pricing, businesses using Averiware can take a team approach to improve customer relationships.

4. Easy Integration: If it’s between Cloud migration or ERP integration and CRM, you get instant access to the information you need, when and where you need it by scheduling a demo.

Article source: https://article-realm.com/article/Business/Ethics/18160-Customer-Self-Service-Portal-to-Maximize-your-Business-ROI.html