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Oct 12, 2018
Are you getting the Echo Dot Registration Failure Error 10:2:12:3:1 on your device? You may get this error while registering the device due to multiple reasons like, your Alexa app version is not up to date, or your device is not in use for a long time. No matter what the problem is, with some easy troubleshooting steps you can deal with the situation.
So, if you are also facing the same trouble while trying to register your Echo Dot device, follow the below-mentioned troubleshooting guidelines and get rid of the issue. Here, we have discussed the common scenarios in which you may get the registration error on your device along with the troubleshooting steps.
Situation 1: Getting Registration Error On Brand New Echo Dot Device
If you have recently purchased the Echo Dot device and got the registration error, follow the steps below:
- Open the ‘Alexa’ app.
- Under the ‘ Devices’ section, choose your device.
- Open any preferred web browser and log in to your router.
- From the router admin panel, click on the ‘Advanced Settings’ under the ‘Network Logs’.
- Disable ‘DOS Port Scan’,.
- Click on the ‘Advanced Settings’, choose Setup>> WAN Setup.
- Put a tick mark on the check-box ‘Disable Port Scan and DOS Protection’.
- Click on the ‘Apply’ button.
Exit the admin page and restart the router along with your Echo Dot device.
Article source: https://article-realm.com/article/Health-Fitness/10595-Echo-Dot-Registration-Failure10-2-12-3-1-Error.html
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