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Oct 12, 2018
Alexa is a smart digital voice assistant. It is very popular among the users for controlling their smart home devices with voice commands. You can use the Alexa device to play music, check weather updates, share sports scores, control smart home appliances, and a lot more. Alexa and Echo work perfectly together, but sometimes, issues like 'Alexa App says device is offline' occurs and causes trouble to users. Fortunately, this problem can be fixed quickly with easy guidelines. So, if your Alexa app says device is offline, read the post and follow the mentioned guidelines to troubleshoot the problem.
Important: These troubleshooting steps are applicable for all Alexa enabled devices.
How To Troubleshoot Alexa says the device is offline?
Restart the device
The most simple troubleshooting step to fix device malfunctioning is; restart the device. Most of the time only a simple restart works to fix the issue.
Place Alexa Device Closer To Router
Sometimes, your Alexa device works fine but appears offline in the application due to a weak internet connection between the router and the Alexa device. You can move your Alexa device closer to the router or modem to boost the Wi-Fi signals. If your WiFi connectivity is poor, you can also use the wireless extender to extend or repeat the WiFi signals throughout the home for seamless connectivity.
Article source: https://article-realm.com/article/Health-Fitness/8744-My-Alexa-App-Says-Device-Is-Offline-What-To-Do.html
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