Louis Paul

When the Coronavirus pandemic hit in 2020, most of us were clueless and baffled about the whole scenario. Compared to other pandemics faced by humankind in the past, this could also have been a catastrophe without the obvious help of highly developed medical science, and oddly indeed for the COVID-19 contact tracing services. Initially, the nature of the virus was making it challenging for the medical team to understand how it was spreading this rapidly. Once the cause was discovered, it was proven that physical distancing was necessary. However, an infected individual could easily go on to infect others, without even knowing, which puts emphasis on the fact to identify the infected persons and their contacts to stop the spread further. Thus, COVID-19 contact tracing services gained much importance in the coming time. These contact tracing services were mostly run by call centers employees, who had first-hand experiences in crisis control and information sectors. It seemed to be that ... Continue reading →

With the booming online market and social media popularity, the need for streamlined inbound support has become paramount. Not just for eCommerce and retail industry but also other sectors like BFSI, Education and Healthcare is relying on inbound support to manage incoming calls and convert those calls to purchases. Today, there are uncountable social media platforms, messaging apps, dedicated phone lines and messaging apps where customers can connect to brands at their convenience. If you want to be a brand that customers value and remember, you have to get better at attending their inquiries and addressing their problems, during business hours, at odd hours and also, during the holidays. Hiring an inbound contact center helps you manage customer inquiries, engage customers and convert them to buyers. Challenges for acquiring and retaining customers    New channels for reaching out to customers and adopting digital elements have led to new challenges the ... Continue reading →

AT&T is a popular mailing service provider in the US. It has millions of users all across the USA. People using AT&T email service often report about login issues. Email login issues are caused by several factors. They are caused because of improper input of user id or password, presence of viruses and malware in the PC, AT&T hacked account issues. If you are facing email login issues then you can try reset the user password to resolve the problem. Visit the ATT email login page and then click on the forget password option, complete password info, choose security questions or temporary password and finally create your password. For some login, issues use the customer helpline number and get in touch with the customer service for fixing login issues. AT&T Login Issues and Solutions Following are some of the AT&T login issues along with solutions:- Password Forgotten The issue of a forgotten password is common among the AT&T email users. If the email user forgets ... Continue reading →