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Como faço para entrar em contato com a Lufthansa?
A Lufthansa Airlines oferece um suporte através de vários canais de atendimento tais como o contacto pelo telefone de acesso ao público, e-mail e redes sociais. A empresa aérea em questão, está entre as mais escolhidas na Alemanha para viagens internacionais incluindo o Brasil na América Latina, confira abaixo como obter um atendimento da Lufthansa diretamente do Brasil.
Atendimento pelo telefone
A Lufthansa Airlines Customer Service está disponível através dos telefones +55 11 3878 8151 ou +55 21 3500 1471 para situações antes ou depois da viagem. O serviço de apoio ao cliente da companhia aérea está disponível para o atendimento entre 8h-19h de segunda a sexta, de 8h30-17h00 aos sábados e domingos.
Veja a seguir como funciona o sistema de atendimento personalizado, confira:
Marque o comando 1, para problemas depois da viagem (Reclamações)
Marque o comando 2, para o serviço da Miles&More (Programa de milhas)
Marque o comando 3, para informações do voo pendente
Marque o comando 4, para programar uma nova viagem
Atendimento pelo correio eletrônico
A Lufthansa também oferece suporte pelo correio eletrônico, para qualquer situação basta sumarizar o seu caso e enviar para o endereço de email “atendimento.brasil@lufthansa.com”.
Atendimento pelo mídia social
O atendimento fornecido pela Lufthansa na mídia social pode ser um pouco limitado. Isso porque na maioria das vezes a companhia aérea está disponível apenas para responder as perguntas mais frequentes colocadas pelos passageiros. Para serviços como a compra de bilhetes, hotéis e outros serviços adicionais, ligue para a Lufthansa Airlines do brasil para um atendimento mais eficiente.
Veja abaixo as plataformas digitais da transportadora aérea, confira:
Facebook: https://facebook.com/Lufthansa/
Instagram: https://www.instagram.com/lufthansa/
Twitter: https://twitter.com/lufthansa_BR
Article source: https://article-realm.com/article/Internet-Business/PPC-Advertising/38835-Como-faco-para-entrar-em-contato-com-a-Lufthansa.html
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